(1) A vehicle owner/operator whose vehicle has been impounded, or who has paid an RAS fee, has 90 days from the date of the tow to file a written complaint against the PPI tower with the law enforcement agency serving the City of Millersburg.

(2) The law enforcement agency shall provide a copy of the written complaint to the PPI tower within 15 days of receipt.

(3) The PPI tower shall provide a written statement of response within 10 days of the date it received the complaint, unless an extension is granted by the law enforcement agency. The response shall include all documentation requested by the law enforcement agency, including a copy of the agreement or signed invoice authorizing the tow, an explanation for how the circumstances justified the tow, an itemized receipt of tow charges, and the photograph of the vehicle and signs at the scene of the tow as required by this chapter.

(4) After reviewing the complaint and the response provided by the PPI tower, the law enforcement agency shall determine whether the tow was properly performed under this chapter and, if not, the appropriate remedy as set forth under MMC 13.90.140. The law enforcement agency shall submit a written decision and mail it to each party within 75 days from the date of receipt of the original complaint. The PPI tower and/or vehicle owner/operator can seek remedies through civil process. (Ord. 176, passed 9-8-2020)